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Save up to 50% on calls and line rental
One Stop Telecoms offers a complete network service, providing high quality and competitively priced packages for outbound and inbound calls (least cost routing), business line rental and high speed Broadband services.
We are already helping hundreds of companies across the country make significant savings on their communication costs and delivering a service that puts the customer firmly in control.
By using One Stop Telecoms to provide all your communication needs, you will benefit from:
- Lower costs for local, national, mobile and international calls via least cost routing
- Seamless transfer of existing services and numbers
- Business line rental, calls and Broadband on one invoice
- Dedicated point of contact for all your services
- High speed Broadband services designed for business users
- Business mobile phones and competitive tariffs
Take advantage of our industry-leading deals today by calling 0845 873 8846 and we’ll put together a comprehensive analysis of your business communications spend and advise on where your savings will be made.
If we can't make savings on your current telecom spend, we'll pay this month's call charges for you. GUARANTEED.
Cut the cost of line rental
In addition to making cheaper calls, you can also benefit from switching your line rental supplier to One Stop Telecoms. Businesses of all sizes can benefit from a complete, convenient line rental package that can save you up to 50% off your normal charges .
Regulated by Ofcom, the companies we choose as the supplier of choice are authorised to transfer and manage customer lines and services, as well as offering low cost call rates.
What are the benefits to you?
- Up to 50% price reduction on line rentals
- One Bill for calls and line rental
- One point of contact in the event of any query
...and most of all, rather than waiting 20 minutes on hold to BT, only to find that you are through to the wrong department, your call will be answered by a friendly member of staff who actually has some industry knowledge!
We can arrange any additional lines that you may want installed, and should you experience any technical difficulties, you simply call the One Stop Telecoms fault number or main office number. They will diagnose the fault and contact the BT Faults Department direct. A BT Engineer will then be dispatched to your site on our behalf.
Transferring to One Stop Telecoms is seamless, with no loss or interruption of service.
We're a Wholesale Line Rental 3 (WLR3) provider - what does this mean to our customers?
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We can provide our customers with an even better quality of service
We can take advantage of an increasing number of WLR3 services that provide us with direct and instant access into BT's back off systems and processes. They enable us to pre-qualify orders, transfer lines and provision new ones.
We also receive proactive messages from BT that keep us informed about job progression, fault resolution and we're be able to modify and cancel orders.
Transfer lines
WLR3 will remove the delay and general irritation associated with transferring lines from a competitor.
For instance, how many times have we filled out a line transfer form, only to have the order rejected because we’ve unwittingly asked for the wrong type of line? We don’t need to play these sorts of guessing games with WLR3.
We’re usually able to see a full inventory of the customers line installation on screen, and for WLR3 analogue lines we’re even able to check if a number is suitable for transfer to a new address and give our customer a straight ‘yes’ or ‘no’ while we’re on the phone to them..
Fault handling
With WLR3 analogue, we can conduct a line test while the customer is on the phone. This should identify the nature of the fault and whether it’s likely to be in the wiring at their premises, in BT’s cabling or at the exchange. While this feature won’t in itself reduce repair times, the information we pass on to our customer should certainly be a comfort to them.
For both analogue and ISDN30 lines, WLR3 will keep us informed of BT’s progress and tell us when the problem’s fixed, so we can tell the customer. This should eliminate many complaints; typically arising from people taking time off work to wait for an engineer, when the fault has already been found and resolved outside their home. |
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Pre-qualify orders
The ability to pre-qualify WLR3 orders minimise the potential for rejection further down the track. This saves us valuable time and aggravation, while also removing a major cause of customer complaint and dissatisfaction.
For example, we can search BT’s database for correctly formatted addresses, compare them with the addresses our customers have given us and create new ones where no match exists.
Provision new lines
With WLR3 analogue, we can look at the contents of the last point of entry into a customer’s premises. If we can see a couple of spare pairs, the likelihood is that we’ll be able to connect them quickly.
For ISDN30 we would need to carry out a survey, although we can now indicate whether we would prefer copper or fibre lines to be provided.
In the worst case scenario, if there’s no spare capacity in the distribution point and we have to dig up the road to put in a new cable, we’ll be able to inform the customer accordingly.
Place orders and have them confirmed
WLR3 keeps us informed at every stage during the order process. It tells us when an order has been accepted, when it has been confirmed, when the delivery date is confirmed, if an installation appointment has been missed (in which case we get a reminder to book a new appointment) and when the order has been completed.
The functionality enables us to integrate the entire order handling process into our own systems and portal services. |
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